Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides technical administration and support for Yardi Voyager and RentCafe, including system configuration, user support, troubleshooting, data integrity, reporting, integrations, testing, upgrades, documentation, and process improvements. The role supports Affordable Housing compliance data for HUD and LIHTC programs, uses SQL and Yardi ETL, collaborates with stakeholders on enhancements, and contributes to training and user adoption.

Administer and support Jira and Confluence across self-hosted, Data Center, and Atlassian Cloud environments. Configure workflows, permissions, schemes, integrations, plugins, dashboards, and automation. Maintain reliability, performance, backups, SSO, and user provisioning while resolving service tickets and providing training and documentation. Build integrations using REST APIs, Groovy, scripting, and automation tools, and collaborate with Engineering, Security, and Operations on enterprise initiatives.

Provides technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email. Troubleshoots Geotab hardware, software, connectivity, databases, platform configuration, and integrated technologies. Manages support cases through resolution, documents solutions, coordinates device returns, escalates critical issues, and contributes to 24/7 support operations. Requires strong communication, analytical, organizational, customer service, and technical problem-solving skills, along with familiarity with Excel, programming languages, and data warehouses.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provides first-line technical support to Neogen customers through phone, email, chat, and other channels. Investigates, troubleshoots, documents, and resolves technical issues; manages cases and escalations; educates customers; maintains knowledge-base content; and identifies recurring issues for product and process improvement. Requires strong communication, organization, customer service, and structured troubleshooting skills, plus basic knowledge of hardware, databases, networks, and Microsoft Windows.

Ensemble is hiring an Analyst II, Technical Services. The provided posting contains company information, benefits, equal opportunity language, U.S. work authorization requirements, and compensation transparency details, but does not specify the role’s responsibilities, required qualifications, technologies, salary range, travel, or clearance requirements.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.