Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Assist Technical Instructor with hands-on IT training and classroom facilitation, lead study groups, monitor and support learner performance, enter learner data in LMS/Salesforce/Canvas, enforce program policies, and help maintain training equipment and materials.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead and develop a global 24x7 technical support organization for on‑premises and hosted services. Manage Support Engineers and Technical Account Managers, ensure SLA adherence, drive escalations and operational excellence, implement AI-enabled automation and self-service, coordinate follow‑the‑sun coverage, and partner with Engineering and Product.

Provide phone- and email-based technical support for Storable products: log incidents in CRM, troubleshoot known and novel issues, escalate complex cases with documentation, contribute to knowledge base, meet SLAs, and participate in after-hours rotation. Collaborate with team members and maintain customer satisfaction.

Provide first-line technical support via chat, email, and phone. Triage, troubleshoot, and resolve common issues, document solutions, escalate complex problems, maintain support documentation, and meet response and resolution targets while communicating clearly to non-technical users.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.