Top Remote IT Support & Helpdesk Jobs in Atlanta, GA

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Administer, maintain, and support Teamcenter PLM: install/configure, manage users/data/integrations, perform upgrades/backups, troubleshoot, customize workflows, provide training, and support PLM projects.

Responsible for maintaining and enhancing Sevaa's hosting infrastructure, designing DevOps pipelines, and ensuring documentation accuracy.

You will perform production support activities, manage incidents, changes, and problems, and ensure systems are reliable and available. Responsibilities include monitoring applications, creating documentation and run books, and working closely with assurance teams.

The Production Support Analyst will manage production support activities, analyze issues, and work on certification support for multiple clients while ensuring system reliability and performance.

As a Site Tech, you'll handle setup, maintenance, and troubleshooting of equipment for events, ensure safety, and assist with client support.

Provide technical support and troubleshooting for Oracle Cloud integrations, validate and test integrations, respond to user inquiries, document and escalate issues, maintain knowledge base, and coordinate with BAs and SMEs for functional testing and post-production support.

As a NetSuite Administrator, you will optimize workflows, support various teams, and enhance systems performance. Responsibilities include managing customizations, user support, and maintaining data accuracy.