Top Remote Operations & Support Jobs in Atlanta, GA

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Lead Tier-2 and Tier-3 production support for enterprise retail POS systems, store microservices, and connected hardware. Own P1/P2 incident response, triage, escalation, root-cause analysis, and remediation. Monitor Jira, alerting, and telemetry systems; resolve issues across POS applications, payment terminals, displays, printers, and mobile registers. Create runbooks, SOPs, and automation to reduce resolution times, while coordinating Store Operations, Engineering, offshore SRE teams, and vendors.

Support and maintain the ServiceNow HRSD platform, gather and document HR requirements, design solutions (catalog, cases, employee documents, knowledge), manage integrations and vendors, execute UAT, and partner with HR and IT for platform strategy, reporting, and user training.

Manage and maintain company publications through the full document lifecycle, implement change requests within workflows, maintain libraries on eMan and EFB, ensure timely distribution, schedule reviews, provide technical support to end users, and recommend process and system improvements while assisting migration to a global document control platform.

Supports the Americas sales organization by improving revenue operations processes, pipeline management, forecasting, sales planning, and territory design. Analyzes complex datasets to identify trends, improve data governance, and enhance reporting. Provides sales performance analysis and strategic insights to improve forecast accuracy and support commercial growth.

Analyze, document, and implement business process improvements and system changes. Elicit and document requirements, create workflow diagrams, review technical designs, deliver training and post-implementation support, present findings, and continually identify process improvement opportunities.

Supervises and develops customer service staff, monitors service quality and workflow, allocates resources across support channels, and maintains unit procedures. Identifies customer trends and operational issues, recommends process and system improvements, coordinates escalated inquiries, supports budgeting, and promotes employee engagement, efficient processing, and customer satisfaction.

Provide timely and accurate customer support through phone, in-person, and online channels. Resolve routine and complex inquiries, complaints, transactions, and claims while educating customers on products and services. Document interactions, identify trends, escalate systemic issues, maintain service standards, and collaborate with business partners and sales representatives. The role may include benefit fair attendance, client meetings, quality assurance testing, and occasional overnight travel.

The Foreclosure Specialist III oversees loan foreclosures, ensuring compliance with guidelines, managing escalated issues, and maintaining effective team communication and documentation.

Coordinate consultant assignments across cybersecurity engagements by analyzing availability, skills, utilization, and project needs. Maintain resource calendars and PSA data, forecast capacity, identify staffing gaps, support sales-to-delivery handoffs, and collaborate with project managers, practice leaders, consultants, and sales teams. Generate utilization and forecasting reports, resolve scheduling conflicts, support invoicing and revenue recognition, and communicate resource health and recommendations to leadership.

Develops and maintains technical documentation including architecture diagrams, user guides, software bills of materials, onboarding materials, cloud-service procedures, and cybersecurity documentation. Collaborates with engineers, government customers, and leadership; uses Azure DevOps to document work; advises on documentation tools and process improvements; manages priorities and ensures deliverables meet customer standards.

Provides administrative support to the Development Team by managing complex calendars, scheduling meetings, coordinating travel and expenses, drafting communications, maintaining donor and project data, supporting committee meetings, and tracking follow-up tasks. The role requires proactive prioritization, excellent writing and communication, discretion with sensitive information, and the ability to manage shifting priorities remotely across a distributed organization.