Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

The role involves analyzing liability claims, managing general liability claims, driving early resolutions, and maintaining relationships with clients and brokers.

Manage manufacturing maintenance customer projects, supporting CBM and CMMS initiatives to ensure ROI, satisfaction, and account expansion. Coordinate resources, lead implementations, perform onsite kick-offs and training, and drive continuous improvement and relationship growth.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.

Own a portfolio of public-sector enterprise clients, advise on HUD and disaster recovery program compliance, drive adoption and retention, translate client and regulatory needs into product improvements, and coordinate cross-functionally to ensure program success and audit readiness.

Enable and upskill global System Integrator partners to design and deliver Pigment EPM solutions. Lead partner technical strategy, onboarding, enablement programs, deal support, complex scoping/POCs, integrations, and product feedback to improve delivery and adoption.

Manage lottery client relationships and loyalty programs end-to-end: strategy, operations, financial oversight, data analysis, issue resolution, and cross-functional coordination to drive player engagement and program ROI.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Own executive relationships for a portfolio of high-value accounts, driving retention and growth through strategic account plans. Lead QBRs and executive reviews, translate client priorities into cross-functional direction, and align programmatic, media, and technology capabilities to measurable business outcomes. Protect execution teams from executive friction and manage post-sale continuity from onboarding through renewal.

As a Private Client Advisor for the Yacht team, you will manage a high-volume book of business, provide client support, negotiate insurance coverage, and develop new business through referrals.