Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Act as a strategic partner to customers, driving account growth and retention through effective relationship management, solution adoption, and data-driven insights.

The Director of Client Services will lead client relationships and oversee loyalty program delivery, ensuring alignment with client objectives. Responsibilities include strategic leadership, managing client accounts, driving growth, and mentoring team members.

Manage manufacturing maintenance customer projects, supporting CBM and CMMS initiatives to ensure ROI, satisfaction, and account expansion. Coordinate resources, lead implementations, perform onsite kick-offs and training, and drive continuous improvement and relationship growth.

Provide front-line technical support for Paciolan products (primarily by phone), participate in rotating on-call support, troubleshoot application and database issues, analyze reporting needs, create documentation and knowledge-base content, collaborate with Customer Service, Product, and Development teams, and validate pre-release features.

The Senior Clinical Research Associate manages monitoring for cardiovascular clinical trials, ensuring compliance with FDA regulations and guiding teams to resolve site issues effectively.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.

Serve as senior strategic owner for a portfolio of high-value B2B clients, driving retention, expansion, and cross-channel growth. Lead executive communications, forecast portfolio economics, run QBRs, align cross-functional teams, mitigate client risk, and mentor strategists to improve commercial outcomes tied to Net Revenue Retention and CSAT.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.