Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Own customer success for Salesforce Signature customers by coordinating deliverables, driving Service Cloud adoption, aligning technical and business goals, managing risks and incidents, monitoring usage and platform health, and supporting renewals and expansion. The role builds executive relationships, conducts enablement and quarterly reviews, develops success plans, identifies underutilized entitlements, and partners with Sales, Engineering, and Product. It also requires applying AI agents and prompt engineering to improve customer monitoring and planning.

Supports financial institution and merchant clients with technical questions, escalations, incident resolution, onboarding, integrations, and Commerce Hub adoption. Leads root cause analysis, troubleshooting, technical projects, implementation activities, status reporting, and communication of platform changes. Partners with relationship managers, account executives, developers, and cross-functional teams to resolve issues and improve merchant services.

Lead and grow Cyberhaven’s Technical Account Management team, establishing operating models, coverage strategies, metrics, playbooks, and customer engagement processes. Oversee technical customer outcomes from onboarding through renewal, manage escalations, support adoption and deployment, and contribute to renewals and expansions. Partner with Product, Engineering, Support, Customer Experience, and Sales to communicate customer feedback, improve diagnostics, conduct root-cause reviews, and strengthen security SaaS customer success.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Manage strategic healthcare client accounts, driving onboarding, adoption, retention, renewals, upselling, membership growth, and utilization. Develop account strategies, monitor client health and performance metrics, deliver ROI-focused business reviews, resolve issues, and maintain executive relationships. Collaborate cross-functionally with Sales, Product, Marketing, Business Development, and Support while communicating client feedback and industry insights. Travel up to 25% as needed.

Leads Transition Strategy Partners and oversees customer transition delivery from pre-sale through onboarding and steady-state service. The role ensures alignment among sales commitments, solution design, and execution; manages resources, escalations, risks, KPIs, and complex customer scenarios; develops team capabilities; and improves processes, playbooks, systems, scalability, and automation to support consistent customer outcomes.

Own post-implementation success for strategic audit and assurance customers. Drive product adoption, usage, and measurable value through success plans, business reviews, workflow guidance, and adoption of cloud and AI capabilities. Build trusted relationships with accounting firms, coordinate internal teams, identify risks and expansion opportunities, and communicate customer feedback to Product Management. The role requires substantial audit or assurance experience, professional accounting credentials, and strong consultative relationship-building skills.

Own strategic relationships for a portfolio of key customers, driving satisfaction, retention, expansion, and measurable claims outcomes. Responsibilities include conducting business reviews, managing escalations, coordinating cross-functional initiatives, advocating for customer needs, identifying process and product improvements, and optimizing the post-onboarding customer journey. The role requires strong communication, project management, strategic thinking, and accountability in a remote-first environment.

Owns the operational infrastructure supporting Client Success and Technical Account Management, including Salesforce and Planhat administration, reporting dashboards, client journey orchestration, satisfaction programs, community and portal management, conference coordination, knowledge management, and CS technology strategy. The role also leads cross-functional process improvements, change management, and practical AI initiatives that improve client engagement and organizational effectiveness.

The Associate Safety Consultant is responsible for supporting construction projects by ensuring safety compliance, conducting audits, and educating stakeholders on EHS practices.