Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The Loyalty Partnerships Manager will manage relationships with airline and hotel partners, source new opportunities, negotiate partnerships, and monitor performance to enhance the rewards platform.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.

The Customer Onboarding Manager leads the onboarding of Rentable's Daylight platform, ensuring a smooth implementation and guiding customers through data configuration and platform setup while improving onboarding processes.