Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Lead and scale enterprise account management to drive expansion, NRR, and multi-year commercial growth. Directly manage strategic multi-million-dollar accounts, coach and develop AMs, build account strategies and expansion pipelines, partner with Delivery, and create repeatable operating discipline to make account growth predictable and scalable.

Manage client retention and minimize churn by ensuring customers realize product value. Drive expansion within accounts, run strategic reviews and demos, build long-term relationships, improve account management processes, and manage a large portfolio. Remote U.S. role with up to 20% travel.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Own renewals and recovery of stalled enrollments by running outreach, calls, campaigns, and appointments. Build renewal cadences, scripts, and recovery processes. Analyze customer data to identify churn drivers and drive fixes with product, pricing, and partner teams. Act as the voice of the customer in cross-functional renewals work.

The role involves leading customer experience strategies, managing teams for customer support, integrating empathy into service design, and collaborating with product and operations.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.

The Front Desk Manager oversees guest services operations, ensuring premium service and compliance with company standards while supervising staff and handling guest relations.

This role involves leading a team to optimize revenue cycle processes, improve client relationships, and ensure compliance in a fast-paced environment.