Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Leads partner success for a regional portfolio of health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable growth. Develops strategic account plans, manages partner relationships and escalations, oversees reporting and operating committees, identifies growth opportunities, and represents client needs internally. Builds scalable team processes and may supervise partner success staff. Requires healthcare ecosystem expertise, particularly value-based care and Medicaid health plans, plus 20–30% travel.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Lead technical enablement and scientific advisory for partners adopting CuspAI's platform. Engage computational chemists and materials scientists, run workshops and code-alongs, create advanced developer resources (docs, notebooks, APIs), and drive cross-functional feedback into AI research and product. Support partner discovery sprints and co-author deep-tech content to showcase materials breakthroughs.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Lead a Customer Success team serving churches and nonprofits to increase product adoption, retention, donor engagement, and CSAT. Own strategy, KPIs, enablement programs, customer health analysis, voice-of-customer initiatives, cross-functional collaboration, executive representation, and coaching for CSM performance and growth.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Create developer-facing content and programs to drive revenue for the go-to-market team while collaborating with marketing and sales to support lead generation.