Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Lead a team of Enterprise Account Managers to drive post-sales excellence, manage key accounts, and enhance customer relationships while achieving revenue targets.

The Business Analyst will evaluate business processes, define requirements, support Agile delivery, engage stakeholders, and provide project oversight.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

The Sales Engineer will drive new sales opportunities for the Boltline platform, providing technical expertise and managing customer relationships to enhance hardware sales.

As a Partner Success Principal, you will build and maintain relationships with partners, provide strategic guidance, analyze performance data, and negotiate contract renewals to drive revenue growth.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.