Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Serve as a strategic, high-touch customer success manager for top creator accounts. Own a portfolio of high-value creators, drive retention and expansion through proactive email strategy, product adoption, data-driven tests, and cross-functional collaboration. Act as a trusted advisor, build account plans, surface creator insights to Product/Marketing, and scale success playbooks.

The Advancement Officer is responsible for managing donor relationships, engaging stakeholders, and executing fundraising strategies to support MLT's mission.

Own renewal strategy, negotiations, and execution for an enterprise SaaS portfolio to protect and grow ARR. Partner with Client Management, Legal, and Finance to forecast accurately, mitigate renewal risk, and identify upsell opportunities while driving retention and expansion.

Manage a portfolio of advertising clients for Quora, provide strategic guidance to scale revenue, troubleshoot campaign delivery, optimize performance campaigns, conduct business reviews and check-ins, translate analytics into actionable insights, and share best practices internally and externally.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Serve as primary client contact to support implementations, nurture relationships, present program value, ensure contractual delivery, coordinate internal teams, identify upsell opportunities, engage community members, and travel to client sites up to 25%.

Own end-to-end customer lifecycle for a portfolio: scope, implement, realize value, drive adoption, and expand revenue. Manage delivery using Hawk methodology, monitor usage/performance, optimize outcomes (reduce false positives, speed investigations), engage in pre-sales as an SME, and build executive relationships to secure renewals and growth.

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Serve as a player/coach physician liaison to build and maintain provider relationships, drive behavior change using Clarify's analytics, coach and train customer liaison teams, translate data into actionable narratives, manage territory performance, document engagements in CRM, and contribute to playbook and training improvements.