Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

The Senior Manager, CX Operations will enhance customer support and retention through operational excellence, AI, and process improvement, while managing strategy and forecasting.

The Senior Director of Partnerships and Business Development will drive go-to-market strategies through strategic alliances, focusing on business growth and partnerships with OEMs and cybersecurity integrators.

The Customer Strategy Director will partner with strategic customers, leading engagements, defining deployment strategies, and driving value realization through Cresta's AI solutions.

The Revenue Cycle Advisor will improve customer success by managing revenue cycle processes, optimizing performance, and enhancing customer engagement and retention.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Lead enterprise customer onboarding and implementations for Karbon: manage project plans, data migrations, training, change management, and stakeholder communications to drive adoption and measurable ROI. Collaborate with Sales, Product, and Support and use AI tools to optimize processes.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

The role involves leading product demonstrations, cultivating sales pipelines, and leveraging healthcare expertise in pre-sales, while communicating value via ROI storytelling.

The Senior Solution Consultant, Post-Sales will ensure successful onboarding and adoption of Socure's identity verification platform, acting as a trusted advisor and driving customer success metrics.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.