Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Own relationships with large, high-potential accounts to drive retention and growth. Onboard and train new clients, identify upsell/cross-sell opportunities, proactively resolve issues with cross-functional teams (Sales, Client Services, Medical Affairs), handle order/billing cases, and develop account growth strategies to maximize client satisfaction.

Lead creation of an AI-driven technical training org and modular content library for Nerdio products (AVD, Windows 365, Intune). Build customer and partner certification programs, align cross-functional stakeholders, measure training impact on revenue and support, embed content into product releases, and manage and coach a technical training team.

Manage a book of ~30–35 K12 accounts ($3M ARR) to drive retention and expansion. Lead multi-stakeholder engagements, executive QBRs/EBRs, renewal strategy, cross-functional alignment, adoption and ROI planning, mentor CSMs, and track health in Gainsight, Salesforce, and Gong.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

As a Senior Claims Consultant, you will investigate, evaluate, and resolve insurance claims, ensuring satisfaction while navigating complex legal liabilities.

Support high-touch Smart Replenishment accounts by owning inbound customer communication, driving operational workflows, creating tickets, participating in meetings, maintaining documentation, and performing basic technical configurations using the Crisp platform and AI tools to streamline processes.

Own a strategic book of FinTech clients to drive account health, retention, and expansion. Develop long-term growth strategies, act as trusted advisor to executive stakeholders, use usage data to identify opportunities and risks, influence product strategy, collaborate with internal teams on forecasting and risk, represent the company at industry events, and mentor peers to improve account management practices.

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

Own customer relationships across the full lifecycle for US accounts: onboard customers, drive adoption, monitor account health, collect feedback, collaborate cross-functionally, and identify upsell and retention opportunities to maximize value from RemotePass.