Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

Own customer relationships across the full lifecycle for US accounts: onboard customers, drive adoption, monitor account health, collect feedback, collaborate cross-functionally, and identify upsell and retention opportunities to maximize value from RemotePass.

Drive retention, adoption, and growth across a portfolio of fitness customers as a trusted advisor. Build executive relationships, create strategic plans and QBRs, identify risks and expansion opportunities, coordinate internal teams to deliver on timelines, demonstrate product value, and track account health to maximize ROI and minimize churn.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

This role involves partnering with enterprise customers to build conversational agents, advising on design, performance analysis, and driving expansion outcomes to improve revenue and retention.

The Director of Client Services will build and lead partnerships, oversee client lifecycle, ensure excellent campaign delivery, and communicate outcomes clearly, driving growth for GoodPower.

The Key Account Manager will manage key accounts in the Casino Gaming industry, drive sales growth, and collaborate with technical teams. Responsibilities include developing customer strategies, building sales pipelines, and establishing partnerships.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.