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Lead and develop a global Tier I and Social Support team, own CX metrics (CSAT, NPS, FRT, resolution), drive automation and platform configuration, manage workforce planning, vendor relationships, incident response, and deliver Voice of the Customer insights across Product, Marketing, and Ops.

Lead day-to-day operations and governance of HR systems (Workday, viDesktop), ensuring stability, data integrity, release discipline, testing, intake and issue management. Coordinate across HR, IT, vendors, and stakeholders to prioritize work, manage incidents, drive root-cause remediation, maintain documentation and controls, and provide operational leadership to the HRIS team.

Manage all aspects of entry-level lawyer recruitment for the New York office: plan and execute on-campus events and interviews, develop the summer associate program, coordinate hiring committees and offers, maintain recruitment data and budgets, handle logistics/payments, and support onboarding and development. Requires weekend/evening flexibility and overnight travel during recruiting seasons.

Sell new and pre-owned Cadillac vehicles by building customer relationships, demonstrating product features, overcoming objections, setting appointments, following up for satisfaction and referrals, and working with sales management to meet individual and team goals.

Leads industrial readiness for new product introductions and transfer-of-work programs, coordinating Engineering, Supply Chain, Quality, Production, and external suppliers. Oversees manufacturing process design, validation, equipment and tooling, capacity planning, production ramp-up, audits, supplier qualification, and aerospace compliance. Drives design for manufacturability, yield improvement, Lean and Six Sigma initiatives, and successful production relocations while meeting quality, cost, delivery, and scalability targets.

Lead global brand, product marketing, and external communications for RAVE in the IFEC market. Develop and execute integrated marketing strategies, own brand identity and product positioning, manage tradeshow and media presence, oversee budgets and agencies, build a high-performing marketing team, and drive partner co-marketing and commercial outcomes.

The Assistant Director of AI and Data will lead the development of AI-driven biomedical solutions, managing diverse teams to innovate in health research and ensure compliance with federal standards.

Design and improve complex member support journeys, initially focused on warranty replacements. Lead root-cause analysis, workflow and tooling improvements, KPI and dashboard development, and cross-functional programs from definition through rollout. Create executive communications, SOPs, playbooks, and training materials while coordinating change management across support, product, engineering, fraud, finance, logistics, and analytics teams.

Supports daily office operations as the primary visitor contact, managing front-desk services, calls, mail, conference rooms, supplies, shared resources, announcements, and office communications. Provides clerical, event, document-conversion, and data-entry support; assists with emergency evacuation procedures, training, and process-improvement initiatives. Maintains compliance with cGMP and quality requirements while collaborating with employees, leadership, and internal committees.

Provide clerical and administrative support including document processing, recordkeeping, scheduling, data entry, report preparation, office supply and equipment coordination, invoice support, and customer/employee contact. Maintain physical and electronic filing systems, assist onboarding and HR administrative tasks, and support meeting logistics to ensure efficient departmental operations.

Designs, implements, secures, monitors, and maintains enterprise network infrastructure (LAN/WAN, switches, firewalls). Troubleshoots connectivity, performs preventative maintenance, conducts health assessments, manages vendor relations, maintains documentation, and provides scheduled 24x7 on-call support.

Manages HR service delivery and partners with leadership on workforce strategy, recruiting, retention, and talent management. Oversees full-cycle talent acquisition, including sourcing, interviewing, selection, offers, pre-employment requirements, and onboarding. Builds candidate pipelines through recruitment campaigns, job fairs, college programs, networking, and online recruiting platforms. Advises managers and employees on sensitive HR matters, accommodations, investigations, and terminations while supporting organizational values and operational excellence.

Manage inbound sales inquiries, qualify leads, perform outbound prospecting and cold calling, research accounts and decision-makers, update CRM (SalesForce) and spreadsheets, collaborate with sales and marketing, provide activity reports, and meet weekly/monthly performance goals.