Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Configure and validate benefits system builds, review and QA data, follow enrollment and implementation process flows, document processes, collaborate with internal partners, track productivity, escalate issues, and participate in training on new functionality.

Lead end-to-end SaaS implementations: gather requirements, configure and customize software, conduct training, troubleshoot, coordinate UAT, manage stakeholders, document solutions, and support clients through adoption.

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The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

As a Customer Engineer, you will debug issues, optimize queries, assist customers in Slack, and ensure customer outcomes while communicating effectively.

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.