Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Serve as first point of contact for creators: manage tickets and communications, moderate communities, create content, coordinate webinars/events, build reports/presentations, and support cross-functional creator success initiatives.

Manage named enterprise accounts to drive adoption, retention, and expansion of Multiplier's global hiring platform. Build trusted relationships, monitor product usage, identify growth opportunities, coordinate cross-functional teams, and relay customer feedback to shape product roadmap.

Lead a Customer Success team serving churches and nonprofits to increase product adoption, retention, donor engagement, and CSAT. Own strategy, KPIs, enablement programs, customer health analysis, voice-of-customer initiatives, cross-functional collaboration, executive representation, and coaching for CSM performance and growth.

Own named enterprise accounts after proof of concept, driving adoption, onboarding, workflow expansion, account health, executive reviews, references, renewals, and growth. Configure AI workflows, identify new use cases, cultivate champions, troubleshoot customer issues, and communicate adoption patterns and product gaps to internal teams. Partner with global client executives to convert realized customer value into expansion and referenceable partnerships.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Own strategic enterprise health system accounts, driving retention, expansion, and long-term partnerships. Advise revenue cycle executives, guide clients through No Surprises Act and IDR workflows, lead account planning and QBRs, resolve complex issues, and translate account analytics into recommendations. Build scalable client success playbooks and frameworks, synthesize client feedback for internal teams, and influence Product, Engineering, Operations, and Sales without direct reports.

Own enterprise customer relationships and the day-to-day success of AI engineering deployments. Partner with customers and field deployment engineers to resolve issues, prioritize work, capture use cases, shape product roadmaps, and drive account expansion. The role requires technical and commercial fluency, direct experience with enterprise AI deployments, and substantial customer-site travel.

Coordinate multiple SaaS customer onboardings by tracking requirements, dependencies, files, risks, and deliverables across internal teams. Support customer communications, escalate issues, maintain project visibility, and recommend process improvements. The role offers increasing ownership of customer accounts and implementation responsibilities.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Own onboarding, technical implementation, and ongoing success for advertising demand partners. Manage SSP, DSP, exchange, and programmatic integrations; troubleshoot delivery and performance issues; monitor revenue and build KPI dashboards; identify optimization opportunities; support forecasting and business planning; and collaborate with Sales, Ad Operations, Product, Engineering, and Project Management to scale processes and partnerships.