Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

The Solutions Engineer will drive the adoption of AI-powered solutions in the electric utility sector, providing technical consulting and customer enablement. Responsibilities include gathering requirements, architecting solutions, leading RFI/RFP processes, and delivering training. Extensive travel is required for client engagement.

Own retention and success for a portfolio of enterprise healthcare accounts by monitoring MAUs/WAUs, building clinician and admin relationships, intervening on engagement dips, driving organic expansion, advocating customer needs to product, and applying DeepScribe features to improve clinical workflows.

The Technical Demo Engineer creates and maintains product demos for Omilia's conversational AI platform, supporting sales efforts and collaborating with technical teams to align demos with customer needs.

Manage relationships with dealership customers to drive product adoption, demonstrate ROI, minimize churn, analyze performance data, and coordinate cross-functional plans to optimize customer lifetime value and revenue opportunities.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Quilter invites applications from talented individuals passionate about PCB design and relevant fields. Ideal candidates possess expertise in reinforcement learning, geometric computation, and PCB design.

Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.