Top Customer Success & Experience Jobs in Raleigh-Durham, NC

As an Account Manager at Flex, you'll manage client relationships, drive account growth, analyze customer needs, and collaborate across teams to enhance customer success.

Own long-term technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate internal teams, lead executive reviews and on-site launches, surface product feedback, and build TAM playbooks.

The Technology Partnerships Manager is responsible for managing strategic partnerships with technology vendors, driving revenue growth, executing co-sell motions, and collaborating with sales, product, and marketing teams to enhance Airship's market presence.

Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.

The Account Manager leads client relationships, ensuring satisfaction, managing projects, identifying upsell opportunities, and coordinating between sales and production teams.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

Lead creation and operationalization of a repeatable ROI/value realization framework across GTM and product. Build technical assessments, baselines, dashboards, and collateral to quantify customer outcomes, enable ROI-driven executive conversations, influence product roadmap, and drive retention and expansion. Partner with Sales, Marketing, Product, and Data while scaling processes and team structure in a high-growth healthcare SaaS environment.

The Solutions Engineer will drive the adoption of AI-powered solutions in the electric utility sector, providing technical consulting and customer enablement. Responsibilities include gathering requirements, architecting solutions, leading RFI/RFP processes, and delivering training. Extensive travel is required for client engagement.

Own retention and success for a portfolio of enterprise healthcare accounts by monitoring MAUs/WAUs, building clinician and admin relationships, intervening on engagement dips, driving organic expansion, advocating customer needs to product, and applying DeepScribe features to improve clinical workflows.

The Technical Demo Engineer creates and maintains product demos for Omilia's conversational AI platform, supporting sales efforts and collaborating with technical teams to align demos with customer needs.