Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead Coveo's Enterprise Account Management organization across North America. Set strategy, coach and scale a team of Enterprise Account Managers, drive retention, renewals, expansion, executive engagement, forecasting, cross-functional alignment, and personally support high‑impact renewals and escalations.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead post-implementation customer onboarding, drive product adoption, develop strategic success plans, perform business reviews and on-site visits, resolve escalations, and partner with Product and Engineering to ensure retention and renewals.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

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