Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Lead design and delivery of EVV training and adoption programs for assigned payer/state clients. Develop strategic training plans, manage multiple projects, track adoption metrics, mitigate risks, collaborate cross-functionally, support providers directly, and communicate with stakeholders to drive product adoption and minimize churn.

Guide new members through onboarding and ongoing support via daily video calls; troubleshoot and escalate platform issues; apply accounting, payroll, and tax expertise (including payroll taxes and S-Corp considerations); document interactions in Salesforce; collaborate cross-functionally to improve member experience while managing multiple member conversations.

Provide tactical onboarding support by managing tickets from assignment to closure, performing system configurations, supporting integrations and AEBR workflows, conducting QA/testing, escalating cross-functional issues, and maintaining documentation and knowledge-base content to ensure timely, accurate client implementations.

Serve as a technical, customer-facing engineer for strategic enterprise customers: lead onboarding, provide hands-on configuration and troubleshooting, run QBRs, drive adoption and expansion, relay customer feedback to product/engineering, and produce technical documentation to enable self-service and long-term success.

Own technical onboarding, content ingestion, widget configuration, and post-launch partner support. Triage and reproduce issues, optimize AI answer relevance via prompt/config tuning, maintain onboarding/docs and SLAs, and collaborate with Engineering, Product, and Partnerships to scale partner implementations and reduce recurring support work.

Own end-to-end customer success for West Coast government accounts, driving adoption, retention, renewals, and expansion. Deliver training, stakeholder engagement, success metrics tracking, and act as customer advocate across Product, Sales, and Support. Travel ~15-20% for onsite visits and conferences.

Serve as first point of contact for clients, troubleshoot and resolve application and workflow issues, own tickets from intake to resolution, escalate when needed, communicate status clearly, and maintain product knowledge to proactively prevent and resolve problems.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Lead and manage high-touch legacy-to-SaaS migrations, create customized value plans, accelerate user adoption, monitor migration health metrics, triage technical data-mapping and ingestion issues with engineering, and orchestrate clean handoffs to steady-state Customer Value teams while protecting recurring revenue.