Top IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Provides Tier 1 and Tier 2 support for a global workforce across macOS, Windows, SaaS applications, identity systems, endpoints, and AI platforms. Manages onboarding, offboarding, access, device lifecycle, and asset inventory. Develops scripts, automations, documentation, and workflow improvements while supporting executive users, meetings, events, and remote employees. Troubleshoots workplace technologies and contributes to service quality, SLA performance, responsible AI practices, and continuous IT operations improvement.

Provide first- and second-level production support for Maven clients: troubleshoot Java/J2EE applications, resolve tickets, perform builds, migrations, code reviews, security scans, and coordinate with engineering, QA, and clients to meet SLAs.

Own day-to-day IT operations for a distributed team, including Tier 1–3 support, onboarding and offboarding, IAM, device lifecycle management, endpoint security, patching, and SaaS administration. Administer Intune, Microsoft Defender, Microsoft 365, Google Workspace, and Atera across Windows and macOS environments. Partner with the CISO on access security, enforce least privilege, maintain documentation, manage equipment logistics, and improve scalable IT processes.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.

Provides frontline technical support for employees, troubleshooting Windows hardware, software, connectivity, and access issues. Manages help desk tickets, user accounts, onboarding and offboarding, workstation deployment, equipment inventory, and vendor coordination. Documents solutions, escalates complex issues, and supports process improvements. The role requires strong customer service, communication, organization, and at least three years of technical support experience.

Provides desktop support, hardware procurement and inventory management, computer imaging, account setup, software training, and troubleshooting for end users. Manages employee onboarding and offboarding across Active Directory, Exchange, Google Workspace, and other systems. Prepares weekly management reports and supports corporate applications and hardware in a hybrid Pittsburgh office environment.

Provides Level 2 technical support for cellular and wireline network services in a remote contact-center environment. Responsibilities include monitoring network alerts, diagnosing OSI-layer issues, analyzing Linux logs and packet captures, troubleshooting routers, firewalls, NAT, and network connectivity, coordinating with customers and field technicians, supporting installations, documenting incidents, and meeting service KPIs. The role requires strong Linux command-line, networking, and customer communication skills, with weekend and holiday shift flexibility.

Administer and improve GoodPower’s Salesforce CRM, including configuration, automations, permissions, data hygiene, reporting, integrations, troubleshooting, documentation, and user support. Translate fundraising and organizational needs into system requirements, coordinate contractors and implementation partners, test enhancements, and maintain the enhancement backlog. Lead training, office hours, adoption initiatives, and communications for staff with varying technical expertise. Support nonprofit fundraising, donor management, grant tracking, and revenue workflows while monitoring connected systems and resolving integration issues.

Administer and configure the IndySoft calibration management platform across a national lab network. Responsibilities include managing users and workflows, maintaining equipment and reporting configurations, supporting data migrations and site integrations, monitoring integrations with NetSuite and Salesforce, troubleshooting data issues, assisting users, documenting processes, and recommending system improvements. The role requires IndySoft experience, SQL proficiency, knowledge of APIs and data integrations, strong data-quality skills, and effective communication.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.