Top Customer Support Jobs in Raleigh-Durham, NC

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.

Provide phone-based customer support to IDEXX veterinary customers, answering 50–70 calls daily, explaining lab test results, coordinating follow-up tests and sample logistics, and resolving issues quickly while using computer systems and Microsoft Teams—all in both French and English.

Serve as primary client contact for inbound inquiries via phone, email, and ticketing. Manage ticket queues, meet SLAs, update clients on order status, document interactions, coordinate with internal teams and vendors, troubleshoot routine issues, and support operational excellence and continuous improvement.

Build and own Moxie’s end-to-end customer support organization, design escalation and tiered support models, implement AI-powered self-service (Tier 0), hire and train Tier 1 (including offshore) teams, own Tier 2 SLA accountability and core support metrics, and act as the cross-functional voice of the customer to drive long-term support strategy.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.

Lead and manage a Client Service team supporting high-net-worth individuals and advisor teams. Hire, train, develop career paths, optimize support models with Wealth Managers, onboard advisor teams, escalate and resolve sensitive issues (complaints, fraud, KYC), mitigate enterprise risk, improve efficiencies, and ensure regulatory compliance.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Run end-to-end renter support across three brands, administer and optimize Zendesk, maintain and retrain AI support automations, convert ticket trends into improved macros/workflows and documentation, handle complex escalations, keep Help Center and SOPs current, and own core support metrics and coverage coordination.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.