Top Operations & Support Jobs in Raleigh-Durham, NC

Manage homeowners catastrophe claims from assignment through closure. Responsibilities include contacting policyholders, investigating losses, analyzing coverage and state law, reviewing damage estimates, evaluating claim value, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex cases. The role primarily handles claims valued from $5,000 to $25,000 and requires strong communication, decision-making, customer service, negotiation, and insurance policy knowledge.

Provides administrative and clerical support, including preparing documents, invoices, reports, correspondence, meeting materials, records, calendars, and budget information. Handles phone calls, document control, office supplies, records management, and moderately complex information analysis. Requires three or more years of administrative experience, proficiency with Microsoft Office and Adobe Acrobat, and the ability to obtain and maintain a Q security clearance.

Owns POS reporting, item-level demand forecasting, P&L analysis, assortment and pricing insights, SKU and inventory recommendations, and commercial dashboards for ZURU’s US Sales and Commercial teams. Presents financial and retail performance insights to internal stakeholders and retailer partners, supports line reviews and joint business plans, and improves scalable reporting and planning processes.

Supports the Director of Operations and senior team with office management, supplier coordination, facilities support, meeting and visitor arrangements, courier logistics, stock control, customer enquiries, administrative projects, and operational planning. The role maintains office efficiency, liaises with clients and suppliers, manages records and procedures, and supports the London Production Centre while delivering professional, confidential service.

Resolves customer concerns through phone and virtual chat, educates customers on products and website functionality, manages escalated issues, documents interactions, provides feedback, and completes administrative tasks while maintaining professionalism and accuracy.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Own Ditto’s ambassador program and campus growth operations across 733 college campuses. Recruit, train, support, and manage distributed student ambassadors; create repeatable launch playbooks; oversee campus campaigns, supplies, budgets, and reporting; gather student feedback; coordinate with marketing, product, matching, and support teams; and hire the community organization as it scales.

Administer GoHighLevel CRM pipelines, campaigns, contacts, and automations; build digital workflows; manage ClickUp tasks; maintain WordPress sites; support Stripe, API, and system integrations; troubleshoot workflow issues; research AI tools; streamline manual processes; assist with marketing, social media, and reporting; and explain technical solutions to non-technical stakeholders.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Analyzes business needs, gathers and documents requirements, translates them into application and systems solutions, coordinates configurations with IT teams and vendors, performs testing and root cause analysis, supports end users, and coordinates project activities through go-live. Develops documentation and training materials while providing application support and resolving complex system issues.