As a Strategic Implementation Manager, you'll play a critical role in delivering high-impact deployments for private equity (PE)-backed contractor groups and their affiliated operating companies. This role sits at the intersection of implementation, consulting, and relationship management. You will manage the onboarding process across complex organizational structures involving multiple stakeholders, from field operators to C-level executives, ensuring successful go-lives and maximizing customer adoption and satisfaction.
This is a unique opportunity for someone with a background in SaaS implementation, ERP, or accounting systems, and a strong understanding of service and construction workflows, particularly within PE-backed environments.
What you'll do:- Lead complex implementations across multiple operating companies under PE holding structures and other multi-location strategic accounts.
- Serve as a trusted advisor to field operations and finance stakeholders, translating business processes into optimized BuildOps workflows.
- Manage 8–10 concurrent implementation projects, typically lasting 3-6 months each.
- Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
- Own stakeholder communication, surfacing blockers, managing expectations, and ensuring alignment across diverse business units and decision-makers.
- Perform data mapping and migration activities, including Excel transformations.
- Contribute to continuous improvement of implementation processes, especially within the Strategic segment, by identifying patterns, gaps, and scalable best practices.
- Where you’ll go (and how often):
- We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our legendary customer implementations.
- Travel targets up to 50% during busy periods throughout the US and Canada.
- 3+ years of B2B SaaS implementation experience, ideally with exposure to complex, multi-entity deployments.
- Industry experience or familiarity with construction, field services, or ERP/accounting platforms.
- Strong understanding of project accounting workflows.
- Comfort engaging with both tactical users and strategic stakeholders.
- Proficiency in Excel and general data migration practices.
- Exceptional written and verbal communication skills; ability to navigate ambiguity, and drive consensus.
- Experience working with private equity stakeholders or enterprise clients is a major plus.
- Proficient in Microsoft Office Tool Suite
- Salesforce, JIRA, GUIDEcx, Slack, Confluence
- Accounting integrations: QuickBooks, Sage, Netsuite
- Familiarity with project tracking and UAT processes
- $100,000 - $140,000 base salary range + annual bonus + meaningful equity
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alabama, Alaska, Connecticut, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOpsJoin BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage start on day one, with added mental health support, wellness programs, and transgender-inclusive care.
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Parental & Family Support — Parental leave, family medical leave, fertility benefits, and a return-to-work program are provided, alongside an onsite Mother’s Room.
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Wellbeing & Lifestyle Benefits — Flexible or unlimited PTO, hybrid/remote options, home-office stipends, daily meals/snacks, and onsite fitness amenities support everyday wellbeing.
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What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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