Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Provide phone, email, and chat support to patients and doctors; resolve questions, follow workflows, document interactions, escalate appropriately, meet SLAs, and prioritize tasks in a fast-paced remote environment with evening and weekend coverage.

Design, implement, and maintain custom test frameworks for Illumina's primary analysis software. Create and expand automated tests, troubleshoot CI/CD pipelines, investigate failures, collaborate with developers to diagnose root causes, and ensure tests are reproducible, documented, and maintainable as analysis capabilities evolve.

Manage execution and delivery of client onboarding and campaign launches: configure, monitor, troubleshoot, and report on campaigns. Coordinate with Client Success and Development to translate business requirements into technical implementation while tracking timelines, statuses, and performance to ensure successful deployment.

Lead and scale marketing as an executive, aligning GTM with product and sales to drive pipeline and revenue. Define brand positioning, demand generation, product and developer/community marketing, team building, and budget allocation to support growth in a commercial open-source infrastructure data platform.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Manage end-to-end expert matching and client engagements, support market research and competitive analysis, translate client needs into structured research outputs, coordinate cross-functional teams, and ensure timely, high-quality project delivery to maintain client satisfaction in a remote environment.

Lead organic social, content, and digital PR efforts: manage LinkedIn and emerging channels, write and optimize SEO-driven content, run press and podcast outreach, produce multi-format marketing assets, monitor organic performance, and collaborate across marketing to grow brand visibility.

Lead identification, development, and management of strategic partnerships with enterprise clients, professional services firms, and ecosystem partners. Build and execute partner strategies, negotiate agreements, align cross-functional teams, track partnership performance, represent the company at events, and support account growth around workforce optimization and AI-driven scheduling.

Own P&L and lead product strategy for commercial auto lines: develop pricing, underwriting guidelines, new programs, compliance, competitive analysis, and cross-functional communications while leading and enabling teams to drive growth and profitability.

Design and implement scalable backend and frontend systems, build and maintain data pipelines, design SQL/GraphQL database systems, collaborate on product and metrics, improve performance, security, and reliability, and support customer-facing features.