Top Tech Jobs & Startup Jobs in Raleigh-Durham, NC

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Acquire, manage, analyze data from data warehouse and Salesforce to create reports and visualizations for internal teams and clients. Perform QA, identify trends, outliers, and data quality issues, configure mapping tools, respond to partner requests, and lead client trainings on data specifications.

Build and operate Sourcegraph Cloud platform: develop inter-cloud connectivity, control plane orchestration, expose infrastructure APIs, debug and patch upstream IaC dependencies, ensure reliability and participate in on-call rotation to meet SLAs.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

Serve as primary relationship and operational lead for a portfolio of clients, ensuring retention and satisfaction. Proactively manage account growth and sales cycles, coordinate product deployments and releases, advocate client priorities to internal teams, run incident root-cause reviews, and monitor development work in Jira. Prioritize client experience, follow through on issues, and identify opportunities for expanded revenue.

Support partner developers through integrations and Beta launches, provide escalated technical support, manage partner integration releases and documentation, collaborate with engineering to prioritize features, and coach team members while upholding company values and processes.

Lead Salesforce implementations by eliciting requirements, creating user stories and solution designs, configuring declarative functionality, managing Force.com development and integrations, migrating data, overseeing UAT, and delivering end-user training.

Partner with global field sales as the primary FP&A lead to drive revenue forecasting, headcount and capacity planning, productivity metrics, and executive-level financial narratives to support strategic GTM decisions.

Build and maintain internal web services and UIs to support deployment workflows, strengthen CI/CD and release safety, improve observability and auditability, and operate internal services including on-call support and production rollouts.

Own and operate the cloud platform: run AWS/EKS clusters, manage IaC and GitOps, implement CI/CD, security, and observability, operate databases and messaging, and build automation tooling to improve reliability and developer velocity.

Design, build, test, and deploy RPA and IDP automation solutions (primarily Automation Anywhere A360). Collaborate with stakeholders, integrate systems via REST/JSON/XML, troubleshoot production issues, follow CoE standards, and participate on Agile teams to ensure secure, compliant, high‑quality automation implementations.

Lead balance sheet forecasting, maintain long-term integrated financial model, and own the thirteen-week direct cash flow forecast. Produce monthly/quarterly/annual reporting for management and ownership, monitor covenant compliance, translate P&L drivers into GAAP-compliant balance sheet and cash flow projections, and partner cross-functionally to improve forecasting accuracy and reporting efficiency.