This role emphasizes the importance of prioritizing tasks and making quick decisions in tech environments. It explores how top performers distinguish themselves by managing workloads effectively, even under pressure, to achieve steady progress and influence.

The IT Support Coordinator schedules service requests, manages client communication, and improves service efficiency in an IT support environment.

The IT Support Tech provides technical support to end users, resolves issues, documents problems, and works under supervision with a focus on routine tasks.