IT Support Engineer

Posted Yesterday
3 Locations
In-Office or Remote
Entry level
Agency • Information Technology
The Role
Maintain office premises and IT assets: perform floor walks, coordinate maintenance with building reps and offshore IT, manage VC equipment and FedEx shipping, maintain asset records, lead office fit-outs, assist CXOs, support events/tradeshows, reconcile expenses, and be flexible for weekend/holiday support.
Summary Generated by Built In
Greetings Everyone

 

Who are we? 

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.


·Maintain Photon premises in the geography : 
Premise maintenance includes: 
1) Floor walks before arrival of Associates to ensure cleanliness and hygiene 
2) Liaising with building reps / agency for any unresolved maintenance issues thereof.
·Maintenance of IT equipment crucial to business operations (VCs)  1) Checking weekly the working condition of the same  2) Liaising with offshore IT team for periodic maintenance.
·Liaise with FedEx :  1) Handle domestic and international shipping of IT assets and documents 2) Generate labels 
·Provide office guests (clients) with a hospitable experience 1) Preparing for premises access in advance 2) Arranging refreshments on an as needed basis. 
·Manage and maintain asset (IT equipment) records. Interface with appropriate departments (Compliance - IT)  internal to the company.
·Being the  lead in office improvements and renovations projects based on requirements / directives provided. 
·Be the local liaison for the new office set up: 1) visit new office spaces basis curated list 2) liaising with landlord / agent to execute customized fit-outs.
·Assist CXOs with their requests during visits on an as needed basis. 
·Be flexible with schedules and support during weekends/holidays when required.
·Travel to other locations for business requirements : client site, tradeshows on an as needed basis. 
·Proficiency in MS Office.
·Follow established processes for reconciliation of expenses on a weekly basis.

Skills Required

  • Proficiency in Microsoft Office
  • Experience maintaining IT equipment, including video conferencing systems
  • Perform floor walks and coordinate premises cleanliness and hygiene
  • Liaise with building representatives/agencies for maintenance issues
  • Handle domestic and international shipping of IT assets and generate labels (FedEx)
  • Manage and maintain IT asset records and interface with Compliance and IT teams
  • Lead office improvements, renovations, and new office fit-outs with landlords/agents
  • Flexibility to support weekends/holidays and travel to other locations as needed
  • Follow established processes for weekly reconciliation of expenses
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