Top Customer Success & Experience Jobs in Providence, RI

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

The Customer Care Specialist II ensures best-in-class customer experience through inbound and outbound calls, documentation, service requests, and coordination of services while maintaining positive customer rapport.

As a Customer Care Advocate, you'll provide exceptional service to customers, solving problems and guiding them through processes in a contact center environment. Responsibilities include training, adhering to shifts, meeting performance metrics, and demonstrating effective communication skills.

Guide law firm clients through onboarding, configuring case management platforms, data migration, testing, training, and ongoing advisory to optimize workflows, automations, and adoption.

The Salesforce Administrator will manage Salesforce configurations, support user inquiries, ensure data integrity, and collaborate on solution designs to enhance the platform's user experience.

The Customer Enablement Program Lead will coordinate customer education and enablement initiatives, support cross-functional teams, and improve operational effectiveness.

The Care Manager will guide families through challenges post-loss, providing support via various channels, documenting processes, and enhancing user experience.

The Strategic Accounts Manager will manage client communications, support cross-functional initiatives, analyze data for insights, and enhance client experience. The role requires strong relationship management and problem-solving skills, focusing on operational improvement and client satisfaction.

As a Customer Retention Representative, you will assist customers in understanding their policies, resell benefits, and handle premium payments while providing excellent customer service.

As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive revenue growth, and collaborate across teams to improve customer success initiatives.