Top Operations & Support Jobs in Providence, RI

Manage supply and demand forecasts for launch markets, optimize operations, and monitor marketplace performance to drive efficiency and growth.

The CS Operations Manager will manage the operational infrastructure for renewal programs, including program design, process configuration, and cross-functional collaboration with teams like Sales and Marketing.

The Senior Salesforce Administrator will manage and enhance Salesforce and CPQ platforms, ensuring effective business process support, data accuracy, and user training, while identifying improvement opportunities and automating workflows.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Lead and develop a Platform Enablement team that bridges client-facing organizations and Engineering. Oversee escalation governance, triage efficiency, documentation strategy, telemetry-driven advocacy, process automation, and GenAI adoption to reduce MTTR and systemic platform friction. Serve as cross-functional translator for stakeholders and drive data-backed improvements to product and infrastructure.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

The Renewal Sales Operations Analyst supports global renewals management by driving operational discipline, analyzing revenue data, and collaborating with cross-functional teams to improve renewal processes and performance insights.

Lead AI-first revenue operations by building and shipping AI-powered workflows, evaluating/deploying AI-native tools, owning core revenue workflows, performing data-driven analysis, and driving cross-functional RevOps initiatives to scale provider and health systems GTM motions.

Lead the sales funnel and growth forecasting for Dandy, coordinating between Finance and RevOps, while maintaining reporting infrastructure and supporting strategic decisions.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.