Top Tech Jobs & Startup Jobs in Providence, RI

Own AG1’s customer retention strategy and full subscriber lifecycle, including churn reduction, subscription experiences, lifecycle marketing, cross-sell, upgrades, winback, and retention forecasting. Manage the retention P&L, analyze cohort and campaign performance, oversee vendors, and build a high-performing team. Partner cross-functionally with Finance, Data, Product, Member Experience, and Creative to improve customer lifetime value and recurring revenue.

Lead Enformion’s channel sales and strategic partnership program across the United States. Manage reseller relationships, identify upsell and cross-sell opportunities, develop new partnerships, negotiate and originate channel deals, oversee onboarding and renewals, deliver QBRs, monitor partner health, and achieve revenue quotas. The role combines partner strategy, account management, sales execution, executive communication, and cross-functional collaboration with Customer Success, Product, Accounting, and Engineering.

Creates and manages written and video content for customer engagement, training, employee education, branded materials, email campaigns, and marketing. Collaborates with Engineering, Product, Customer Success, Sales, and Marketing teams; gathers stakeholder feedback; meets customers to scope training needs; analyzes content performance; and supports content strategy and project execution.

Own the technical sales cycle for Databricks consulting engagements, including discovery, architecture design, solution scoping, estimation, proposals, demos, proofs of concept, workshops, and statements of work. Design lakehouse, data engineering, analytics, governance, security, and AI architectures. Partner with sales, Databricks, alliance, and delivery teams while ensuring effective handoffs into implementation.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Implement and manage marketing automation tools, design and execute email campaigns, analyze campaign ROI, support go-to-market product launches, collaborate cross-functionally, and explore automation opportunities to improve efficiency and performance.

Develop experimental AI techniques for agentic marketing applications, especially image and video generation. Build proofs of concept, autonomous evaluation and improvement systems, realistic AI-generated video, and brand-aligned creative generation workflows. The role requires strong quantitative and probabilistic thinking, backend architecture skills, creativity with LLM applications, and product intuition.

Manage biweekly final wage payments for campaign staff across multiple locations, ensuring compliance with applicable laws and accurate data. Support onboarding, transfers, and offboarding by processing employment documentation, tax forms, benefits eligibility, and employee records in ADP and internal databases. The role requires administrative precision, data entry, problem-solving, and availability for variable evening and weekend shifts.

Drive business development for Divert’s Industrials team across the Northeast. Responsibilities include market discovery, industrial customer mapping, pipeline development, stakeholder engagement, solution creation, deal closing, customer onboarding, and transition to Customer Success. The role requires collaboration with Marketing, RevOps, Product, Operations, and Customer Success while supporting revenue growth and sustainability-focused infrastructure programs.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.