The Role
Creates and manages written and video content for customer engagement, training, employee education, branded materials, email campaigns, and marketing. Collaborates with Engineering, Product, Customer Success, Sales, and Marketing teams; gathers stakeholder feedback; meets customers to scope training needs; analyzes content performance; and supports content strategy and project execution.
Summary Generated by Built In
Position Description:
Tenna is searching for a creative and collaborative Content Manager. As a Content Manager, you will shape the narrative of customer engagement and our product content, both in written and video formats. From concept to execution, you'll be the driving force behind video content creation, coordinating resources as necessary. Your skills will shine as you assist in creating customer and employee training content, branded materials, and collaborate with various teams to ensure consistent and accurate materials across the board.
Why Tenna?
At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now!
Responsibilities
- Lead the charge as the primary creator, authoring content in both written and video formats.
- Develop and refine customer training content. Collaborate effectively with additional resources as required.
- Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives.
- Proactively seek and integrate feedback from stakeholders to continually enhance content quality.
- Meet with Customer end users in person and virtually to determine needs (scope) of custom training content.
- Assist in creating content tailored to employees and internal training needs.
- Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy.
- Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials.
- Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content.
- Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward.
Job Requirements
- Bachelor’s degree in business, marketing, or digital technologies required or equivalent work experience.
- 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects.
- Strong writing and editorial skills, crafting content that resonates with diverse audiences.
- Proficient in leveraging narratives and storytelling to build customer loyalty and awareness.
- Demonstrated project management prowess, ensuring smooth content creation processes.
- Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships.
- Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
- Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more.
- Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments.
Benefits, Perks, & Additional Information:
- Full-time opportunity.
- Location: Remote – nationwide.
- Travel is required. Up to 20%.
- Competitive compensation packages offered.
- Opportunities for growth and personal development within a highly dynamic team.
- Robust, low-cost benefit packages offered.
- Benefit coverage begins on the first date of employment.
- Dependent Care offered.
- 401k match.
- Employee referral bonuses.
As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.
Skills Required
- Bachelor’s degree in business, marketing, or digital technologies, or equivalent work experience
- 4+ years of experience in content writing, editing, and finalization for educational, marketing, or sales purposes, particularly technical subjects
- Strong writing and editorial skills
- Experience using narratives and storytelling to build customer loyalty and awareness
- Demonstrated project management skills
- Experience collaborating with internal stakeholders and cross-functional teams
- Proficiency with design and authoring programs such as Adobe InDesign, Articulate, VEED, and LMS platforms
- Ability to collaborate on technical content, video creation, and graphics
- Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments
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The Company
What We Do
Tenna is the construction technology platform that revolutionizes equipment fleet operations. We are the standard for the construction industry. Going beyond tracking, Tenna blends cutting-edge technology with more than 100 years of construction experience to help companies know more, control more and make more. Tenna lets contractors know more with reliable tracking and a unified platform for mixed fleets. Tenna lets contractors control more with visibility from the machine level to the project, all the way up to the whole company. The result is that construction businesses make more money with better own, move, buy/rent decisions, higher utilization and more predictable days. From heavy yellow iron and associated parts and attachment, to mid-sized equipment, to heavy trucks and fleet vehicles, down to small assets, tools, materials and consumable inventory, Tenna is a construction-focused total equipment management solution for contractors that own, operate and maintain a construction equipment fleet.
