Top IT Support & Helpdesk Jobs in Portland, OR

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide onsite help-desk support including moving and installing desktop computers, peripherals, printers, and telephones during an office remodel. Perform basic installation and troubleshooting of hardware and peripherals, and lift/move equipment with reasonable accommodation.

Provide on-site application support for construction accounting/project management software, resolve complex customer issues, create knowledge-base articles, document customer interactions in CRM, collaborate with development teams, and translate technical concepts for diverse users.

Assemble, configure, and debug PC hardware platforms in a lab environment. Install and test OSes (Windows 2000/XP, Linux, NetWare), run predefined software tests, record setups/results, rewire lab configurations, and assist with machine placement.

Lead IT disaster recovery and business continuity analysis: map business processes to technology, perform risk and impact assessments, develop ITDR recovery plans from BIA data, produce technical reports with gaps and recommendations, and collaborate with security and business continuity teams during implementation and client engagements.

Lead IT strategy and operations across two semiconductor manufacturing sites, overseeing infrastructure, cybersecurity, enterprise applications (ERP/MES/QMS/CRM), data governance, analytics, digital transformation, vendor and project management to improve throughput, quality, and operational resilience.

Lead and develop a 24/7 National Help Desk delivering tier-one support; manage SLAs, incident management, staffing, training, and reporting; drive adoption of AI, automation, and modern service management technologies to improve service delivery and operational performance.

Provide multi-channel Tier 2 software support for A-dec SaaS and connected products: diagnose connectivity and API issues, assist onboarding, support releases, maintain knowledge base, liaise with product and sales, and educate dealer partners and internal teams.

Provide Level 2 TAC support resolving mid-level systems and network issues: Active Directory and Microsoft 365, GPOs, VPN, VMware, Exchange, SAN/storage, basic firewall administration, MFA, Azure subscriptions, backup/replication, spam filtering, wireless and on-site equipment installs while following SOPs and delivering strong customer service.