Top IT Support & Helpdesk Jobs in Portland, OR

Leads organizational IT operations, infrastructure, systems administration, cybersecurity, help desk, and end-user support. Manages Windows and virtual environments, Microsoft 365, networks, firewalls, communications systems, backups, disaster recovery, and security controls. Oversees technology projects, vendors, procedures, risk management, and system reliability while hiring, developing, and supervising IT staff. Partners with business leaders to align technology strategy and implement scalable solutions.

Administer and enhance the Five9 contact center and telecommunications environment. Responsibilities include platform configuration, troubleshooting, reporting, integrations, VoIP and network support, business continuity, disaster recovery, vendor management, documentation, preventive maintenance, and Tier 1–3 technical support.

Provides desktop and technical support to employees and guests, troubleshooting computers, peripherals, printers, networking, and software in a primarily Windows environment. Maintains hardware and software inventories, records, renewals, systems documentation, and server infrastructure. Assists with network administration, vendor coordination, technology research and purchasing, Tessitura support, and on-call coverage after training.

Provides Tier 1 technical support across multiple organizational locations through ticketing, phone, email, Teams, and in-person channels. Troubleshoots hardware, software, networking, printers, telecommunications, Microsoft 365, EHR systems, and peripherals; documents incidents and escalates complex issues. Performs onsite visits, workstation deployments, onboarding, equipment replacements, and office moves. Requires local travel, after-hours support, strong communication, and customer service skills.

Manage daily helpdesk operations and service delivery for managed-services customers. Monitor and route support requests, provide technical escalation, ensure timely issue resolution, track performance through KPIs, and report recurring problems. Lead, coach, evaluate, and train helpdesk staff; document procedures and resolutions; update training materials; identify trends; collaborate with technicians, customers, technical account managers, and sales representatives; and improve customer support processes and experience.

Administer and support Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, and tenant migrations. Automate administration, reporting, migrations, patching, and operational tasks with PowerShell. Monitor service health, troubleshoot tickets, document processes, support upgrades, and communicate status to customers and stakeholders while maintaining platform stability and availability.

Provides hands-on onsite desktop and field support across office and factory environments. Performs break/fix, deployments, escalations, incident management, major-incident root-cause analysis, ticket assignment, and issue prevention. Supports laptops, rugged devices, printers, scanners, and conference room A/V equipment. Uses ITSM tools, IT Shop, SCCM, and Nexthink while troubleshooting Windows systems and basic network issues. Maintains SOPs, runbooks, and knowledge articles.

Administer and support Smartsheet, SharePoint, and related digital platforms across regional operations. Troubleshoot user tickets, maintain workflows and reference data, process corrections, conduct data audits, manage access and licenses, and ensure compliance with governance policies. Serve as a regional subject matter expert for nontechnical users, document recurring issues, and coordinate escalations with engineering and product teams.

Provide technical support for Spectrum ERP software, resolve complex customer issues, explain solutions clearly, create knowledge-base documentation, and track cases in Salesforce. The role applies troubleshooting, accounting and business knowledge, and emerging AI tools to improve customer service and operational efficiency. It is an on-site position in Portland, Oregon, or Knoxville, Tennessee, with no travel required.

Manage and oversee the IT Help Desk team, supervise four desktop/helpdesk staff, handle procurement and deployment, vendor management, inventory, troubleshooting of hardware/software/connectivity, set up new employee workstations, and provide executive remote employee support.