Top IT Support & Helpdesk Jobs in Portland, OR

Provide remote and on-site technical support for equipment and software, perform installation, configuration, and maintenance, troubleshoot and resolve technical issues, deliver technical training, test and evaluate hardware/software releases, analyze equipment data, communicate status updates to clients, and contribute to safety, quality, and continuous improvement.

Provide remote and on-site technical support for multifunction printers and scanners by troubleshooting network connectivity (TCP/IP), using remote-access tools, communicating with customers, and coordinating with sales and field technicians to resolve issues.

Provide Level 2 database and data loader support for automated manufacturing: troubleshoot database systems, maintain data integration processes, manage monitoring/alerting, resolve incidents, support end-users, and follow ITIL/Agile practices in a 24x7, 12-hour shift environment.

Provide phone, chat, and written technical support for a SaaS archive product; diagnose, troubleshoot, and resolve customer issues, manage cases in Salesforce, follow SLAs, escalate complex problems, collaborate cross-functionally, capture knowledge using KCS, and create/update user documentation and training materials.

Administer and maintain IBM i / IBM Power Systems across production, development, and DR. Manage backups (BRMS), DR replication, PTFs, job scheduling, performance tuning, capacity planning, and third-party integrations while collaborating with IT teams and supporting documentation and cross-training.

Support delivery and deployment of technology solutions for enterprise clients: monitor platforms, troubleshoot issues, assist sales with technical requirements, configure integrations (SSO/APIs), document setups, run demos and trainings, and collaborate cross-functionally to improve product usability.

Troubleshoot and resolve customer-reported issues across Alkami's platform by analyzing logs, running SQL queries, and managing tickets to SLA. Escalate complex problems, assist lower-level engineers, document resolutions, support releases and deployments, participate in on-call rotations, monitor environments, and perform root cause analysis to improve system reliability and client experience.

Provide first-line technical support for Lumia's AI usage control platform during US West Coast hours. Troubleshoot configuration, integration, connectivity; reproduce and document bugs; manage tickets and SLAs; update knowledge base; monitor system health; escalate complex issues and relay customer feedback to Product and Engineering.

Administer and support IT operations automation for ClaimsXM. Maintain and troubleshoot automation workflows and related infrastructure, collaborate with stakeholders, and ensure systems operate within required US-based work and citizenship constraints.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.