Top IT Support & Helpdesk Jobs in Portland, OR

Administer and troubleshoot Windows Server 2012, SLES/RHEL Linux, and VMware ESX environments. Configure and maintain 1Gb/10Gb LANs and Layer 2/3 Ethernet devices. Support PC and server architecture, perform setup, configuration, and network troubleshooting. Collaborate with team; requires 3-5 years of applicable experience.

Provides technical support for professional audiovisual hardware and software through phone, email, and chat. Troubleshoots AV, networking, VoIP, and audio/video issues; coordinates repairs and returns; advises customers on system design; conducts training; documents cases; escalates complex issues; supports product testing and documentation; and collaborates with engineering and cross-functional teams.

Lead technical support strategy and operations: hire, train, and manage support teams; design processes to ensure efficient problem resolution and high product support quality.

Resolve escalated technical issues across remote and onsite client environments, triage scope, perform infrastructure-level troubleshooting (M365, networking, macOS), support generative AI platforms, travel to LA-area client sites for deployments and hands-on fixes, document solutions, and maintain strong client relationships.

Support delivery and deployment of technology solutions for enterprise clients: monitor platforms, troubleshoot issues, assist sales with technical requirements, configure integrations (SSO/APIs), document setups, run demos and trainings, and collaborate cross-functionally to improve product usability.

Provide onsite help-desk support including moving and installing desktop computers, peripherals, printers, and telephones during an office remodel. Perform basic installation and troubleshooting of hardware and peripherals, and lift/move equipment with reasonable accommodation.

Assemble, configure, and debug PC hardware platforms in a lab environment. Install and test OSes (Windows 2000/XP, Linux, NetWare), run predefined software tests, record setups/results, rewire lab configurations, and assist with machine placement.

Provide multi-channel Tier 2 software support for A-dec SaaS and connected products: diagnose connectivity and API issues, assist onboarding, support releases, maintain knowledge base, liaise with product and sales, and educate dealer partners and internal teams.

Provide worldwide third-line technical support for digital products connected to electron microscopes, perform root-cause and postmortem analyses, drive continuous improvement (MyPPI, CAPA, NPI), communicate across Production/R&D/Global Tech Support, collect and analyze data to reduce installation and warranty costs, and maintain documentation processes.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.