Top IT Support & Helpdesk Jobs in Portland, OR

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Leads a 24/7 national Help Desk operation, managing staff, service quality, ticket and call queues, staffing, training, performance, and incident resolution. Evaluates and implements AI, automation, self-service, and knowledge-management solutions to improve efficiency and customer experience. Oversees policies, reporting, ServiceNow operations, continuous improvement, and cross-functional technology initiatives.

Provides onsite IT help desk support at the Portland campus, troubleshooting Windows systems, Dell hardware, printers, software, and network connectivity. Manages support requests through ServiceNow, installs equipment, maintains high customer satisfaction, and occasionally travels to other company locations. Requires hands-on desktop support, networking knowledge, ticketing-system experience, and strong customer service. Preferred qualifications include CompTIA certifications, command-line scripting, Dell and printer experience, and manufacturing or fast-paced technical-environment exposure.

Provides operational and technical support for virtual and physical tax sites. Duties include client intake, tax return preparation, quality review, virtual platform troubleshooting, volunteer coordination, equipment setup, inventory tracking, and technical support escalation. The role also supports site logistics, client service, and volunteer onboarding while complying with IRS requirements and agency policies.