Top Customer Success & Experience Jobs in Pittsburgh, PA

Partner with enterprise customers to define AI transformation strategy, prioritize high-impact use cases, drive adoption and measurable business outcomes, and coordinate cross-functional teams to realize scaled marketing AI programs and executive-level value.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Own post-sale customer relationships for a healthcare CMMS portfolio of 75–90 accounts. Responsibilities include driving renewals and retention, mitigating churn, increasing product adoption, identifying expansion opportunities, conducting QBRs, coordinating with internal teams, advocating for customers, and supporting invoicing coordination. The role is remote with some travel and emphasizes relationship building, customer outcomes, autonomy, and strategic account management.

Provides rapid, high-priority technical support to premium and enterprise Replit customers. Diagnoses and resolves complex platform issues, manages incident communications, escalates problems to Product and Engineering, and identifies recurring issues for improved resolution times. The role also contributes to automation, tooling, documentation, onboarding, and mentoring while maintaining clear communication under pressure. This full-time NYC role follows a Saturday-to-Wednesday schedule with in-office work on Mondays and Wednesdays.

The Employee Benefits Account Executive manages client accounts, overseeing policy quotes, compliance, and addressing client needs through strategic solutions and relationship management.

Own strategic customer accounts, build senior stakeholder relationships, and lead onboarding, adoption, success planning, and issue escalation. Act as a trusted customer advocate while coordinating sales, product, engineering, and support teams. Drive measurable business value, upsell and cross-sell opportunities, and account expansion across HPE’s as-a-service portfolio. The role requires cloud and IT service management knowledge, Eastern/Central Time Zone support, and approximately 10–15% domestic travel.

As a Business Development Representative, you will handle inbound calls, schedule service appointments, manage service leads, and communicate with customers while following protocols and a script.