Description
**Application Process:**
Please visit AI Phone Screening & Employee Engagement anytime, for an immediate video interview after applying. Shortlisted applicants will be contacted for an interview.
As a Business Development Center Representative, you will Monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one the first points of contact with our customers and will be well-versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running!
As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.
COME JOIN OUR WINNING TEAM!
What We Offer
- Full complement of health insurance benefits
- Paid Time Off in first year of employment
- Paid Holidays
- Paid Parental Leave
- 401(k) with Company match
- Company-paid short-term disability and workers’ compensation
- Company-paid term life insurance
- Competitive Pay Plan
Responsibilities
- Assist customers by answering inbound phone calls, coordinating service appointments, and answering questions in a timely manner.
- Initiate a high volume of outbound calls to existing and prospective service customers.
(maintenance, PA state inspections and emissions, manufacturer campaigns (recalls).
- Maintain a high level of performance & attention to detail while coordinating service appointments.
- Communicate service inquires, status updates with necessary service department/advisors.
- Actively and carefully manage/track service leads.
- Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.
- Navigate manufacturer warranty websites to look up campaign/recall information.
- Basic knowledge of computers, including Microsoft Excel.
- We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention
#1 Cochran - ONE Great Place to Grow Your Career!
**Application Process:**
Please visit https://app.zauri.ai/video-interview/231f9409-8a84-46c0-8f62-5358aa57b99e anytime, for an immediate video interview after applying. Shortlisted applicants will be contacted for an interview..
Skills Required
- Basic knowledge of computers, including Microsoft Excel
#1 Cochran Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about #1 Cochran and has not been reviewed or approved by #1 Cochran.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage are provided alongside company‑paid short‑term disability, optional long‑term disability, and options like critical illness and accident coverage. A wellness program (BWell Road to Wellbeing) reinforces health support.
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Retirement Support — Feedback suggests a 401(k) with a company match is included. Related financial protections like company‑paid term life are also highlighted.
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Leave & Time Off Breadth — Feedback suggests paid holidays and PTO that can reach up to 20 days annually with tenure are available. Paid parental leave broadens time‑off options for different life stages.
#1 Cochran Insights
What We Do
#1 Cochran is the largest automotive retailer in Western Pennsylvania and Northeastern Ohio, and the largest family-owned dealership in western Pennsylvania.
