Top Customer Success & Experience Jobs in Pittsburgh, PA

The Bilingual Customer Retention Representative engages with customers regarding policy cancellations, builds relationships, and offers solutions to retain life insurance policies.

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

Partner with large enterprise customers to define AI strategies, prioritize high-impact use cases, drive enterprise adoption, measure outcomes, and lead cross-functional teams to realize business value from generative AI.

Lead global pre-sales and onboarding strategy, direct senior managers across Pre-Sales and Implementation, partner with Sales to institutionalize GO&S participation, shorten client time-to-value, govern scope and tiers, build data-driven reporting, and serve as executive escalation for high-value deals and complex implementations.

Serve as the frontline contact for customers using Accel Health's credentialing SaaS: answer credentialing and payer enrollment questions, manage support tickets, track credentialing status, onboard new customers, collect and validate provider data, escalate product/engineering issues, and relay customer feedback to product teams to improve the platform.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Own and improve end-to-end payroll and partner operational processes across CX. Design scalable workflows, define SLAs and escalation paths, coordinate incidents, analyze data for trends and risks, and drive cross-functional process standardization using Zendesk, Slack, Asana, and related systems.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Own technical success for assigned enterprise accounts: design and implement data architectures, onboard data, build dashboards and integrations, troubleshoot, optimize post-deployment, and engage CISO-level stakeholders. Partner with Sales Engineering, Product, and Engineering to drive deployments, influence roadmap, present practitioner experience externally, mentor teams, and travel to customer sites or Comcast offices as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.