Top Customer Success & Experience Jobs in Pittsburgh, PA

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Senior individual contributor managing a portfolio of strategic enterprise accounts. Acts as executive advisor to C-suite stakeholders, builds multi-year joint success plans, drives adoption, identifies expansion opportunities, leads executive business reviews, mitigates retention risk, and partners across Sales, Product, Services, and Support to realize measurable business outcomes and ARR growth.

Serve as a strategic partner to social good customers to drive adoption of Blackbaud/YourCause cloud solutions. Build executive relationships, develop success plans, monitor customer health, protect recurring revenue, support renewals, identify expansion opportunities with sales, and foster advocacy through best practices, training, and events.

As a Customer Success Representative, you will maintain client relationships by providing retention support, coaching, and resolving issues to improve client acquisition and satisfaction.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Own delivery relationships with a portfolio of implementation partners, monitor engagement health, surface and resolve escalations, guide partner maturity, coordinate cross-functional responses, and manage partner-facing product/defect communications. Use AI tools to streamline portfolio management and reporting while ensuring customer outcomes and partner delivery quality.

Own a portfolio of mid-market B2B SaaS customers, developing quarterly success strategies, identifying churn risks, driving retention and expansion, managing renewals, monitoring usage and health metrics, and promoting product features. Build consultative customer relationships, lead change initiatives, advocate for customer needs internally, and collaborate cross-functionally with Product, Sales, and Support. The role is remote for candidates in the US or Canada and requires occasional customer travel.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.