Top Customer Success & Experience Jobs in Pittsburgh, PA

Own a portfolio of mid-market B2B SaaS customers, developing quarterly success strategies, identifying churn risks, driving retention and expansion, managing renewals, monitoring usage and health metrics, and promoting product features. Build consultative customer relationships, lead change initiatives, advocate for customer needs internally, and collaborate cross-functionally with Product, Sales, and Support. The role is remote for candidates in the US or Canada and requires occasional customer travel.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Enters, updates, verifies, and maintains company records across databases and computer systems. Reviews information for accuracy, corrects discrepancies, processes documents and spreadsheets, performs quality-control checks, generates basic reports, and coordinates with internal teams to resolve missing or inaccurate data. The role also requires maintaining confidentiality, following established procedures, staying organized, and meeting deadlines independently.

Supports a portfolio of Law.com and related legal information product customers. Responsibilities include onboarding, product training, adoption and engagement initiatives, customer communication, activity monitoring, issue escalation, renewal support, feedback collection, and collaboration with Product, Sales, Editorial, Marketing, and Customer Care teams. The role focuses on customer satisfaction, retention, product knowledge, and developing consultative customer success skills.

Manages a portfolio of customer accounts throughout onboarding, adoption, engagement, renewal, and retention activities. Monitors customer health and usage, identifies risks, supports business reviews, and coordinates customer needs with internal teams. The role maintains CRM and customer success records, supports renewal and expansion opportunities, and provides informal guidance to less-experienced representatives. It is a senior individual contributor role without formal people-management responsibility.

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Leads Supabase’s Technical Account Management function, including hiring, coaching, coverage planning, account health, escalations, and cross-functional alignment. Oversees named and partner-mapped accounts, ensures technical ownership, adoption, proactive architecture guidance, and consistent account planning. Represents portfolio-wide customer feedback to Engineering, Product, Sales, Success, and Partnerships while managing retention risks and technical escalations. The role combines direct leadership on strategic accounts with development of the broader TAM team.