Top Customer Support Jobs in Pittsburgh, PA

Provide post-sale customer support via phone, chat, or text for business and consumer customers. Handle high-volume low-complexity inquiries and analyze/resolve routine or occasional higher-complexity issues. Liaise between customers and production/distribution for order, return, or repair matters. Work in call center, distribution center, walk-in service center, or work-at-home programs under moderate supervision.

Performs routine and complex client service and transactional support for accounts, processes transactions per client direction, resolves inquiries, escalates complex issues, may allocate/check team work, and contributes to team objectives within brokerage operations.

Greet customers, answer and route phone calls, operate a multi-line phone system, process vehicle service payments, and follow up to ensure customer satisfaction in a fast-paced service department.

Handle inbound fraud and dispute calls in a call center: review account activity, gather information, initiate investigations, update account notes, escalate when needed, and support accountholders while protecting client interests.

Provide Tier 1 payroll issue resolution for Kraft Heinz: respond to customer inquiries via phone/written channels, troubleshoot processing issues, use MS Office (advanced Excel), assist with training and process improvements, and manage workload independently during required Central Time coverage.

Acts as first point of contact for users, provides customer support via phone/email/chat, documents and tracks issues, escalates to appropriate teams, maintains support documentation, and monitors rollout trends for leadership.

Manage and coach a Patient Support team to meet SLAs and performance targets, oversee queues and workflows, resolve complex escalations, drive process improvements with cross-functional partners, and foster a collaborative team environment.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Participate in a remote, 10-minute audio interview moderated by AI. Respond verbally to automated prompts and share honest opinions about conversational AI and digital experiences. Participants need clear conversational communication, a reliable microphone, and a quiet environment. No technical background or preparation is required.