Top Customer Support Jobs in Pittsburgh, PA

Provides remote product and technical support for customers using Net Health software. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, managing email and phone cases within service-level guidelines, escalating complex issues, documenting feedback, conducting follow-ups, and participating in product training. Some evening, weekend, and holiday coverage is required.

Provide first-level technical and customer support through chat, phone, and ticketing systems. Prioritize, classify, escalate, troubleshoot, and resolve incidents while coordinating with engineering, product teams, internal departments, and business partners. Monitor ticket volumes, meet service-level KPIs, and work varied shifts. The role requires technical support experience with cabling, KVM, multimedia, networking, rack enclosures, video switching, AV over IP, and audio/video signal transmission.

Provides client service support to multiple Financial Advisors and serves as a primary contact for Merrill clients. Responsibilities include educating clients on banking and investment offerings, preparing accurate materials, responding to requests, following policies, managing risk, maintaining relationships, identifying referrals, and supporting daily team operations. The role requires strong communication, organization, adaptability, client focus, and proficiency with Microsoft Office and Salesforce.

Provide comprehensive client service by managing complex inquiries, coordinating client transactions and reporting, ensuring regulatory compliance, collaborating with internal teams to improve processes, using data to identify improvement opportunities, and fostering strong client relationships through proactive communication.

Provide Tier 1 payroll issue resolution for Kraft Heinz: respond to customer inquiries via phone/written channels, troubleshoot processing issues, use MS Office (advanced Excel), assist with training and process improvements, and manage workload independently during required Central Time coverage.

The role involves performing basic automotive maintenance tasks, assisting with diagnostics, providing excellent customer service, and learning from experienced technicians.

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.