Top Customer Support Jobs in Pittsburgh, PA

Take customer calls to collect, review, respond to, and analyze data and documentation for ID theft; ensure compliance with SLAs, policies, and regulations; detect and process fraud claims to prevent losses; resolve escalations and mentor staff; participate in cross-team projects and perform analytical reviews for fraud/risk activities.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Senior Associate in Customer Platforms COE supports operations, onboarding, and enablement for commercial teams, driving platform adoption and process improvements.

The Associate will provide client service and transactional support, ensuring timely delivery and managing client interactions, while processing account transactions.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

The ICR Information Request Specialist provides high-level service to facilitate client account resolution, updates patient accounts, and assists in IT issue resolutions while ensuring attention to detail.