Top Customer Support Jobs in Pittsburgh, PA

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provides timely, professional customer support through phone, email, chat, and other channels. Responsibilities include answering questions, resolving complaints, processing orders and account requests, documenting interactions in CRM systems, following up on issues, escalating complex concerns, and coordinating with internal teams. The role emphasizes empathy, communication, accuracy, problem-solving, confidentiality, teamwork, and meeting customer satisfaction and productivity standards.

Serve as primary client contact for routing, student information, and schedules. Manage daily trip operations, troubleshoot issues, ensure driver compliance, build and modify routes, communicate with districts, parents, drivers and partners, generate reports, and escalate problems to appropriate teams. Provide high-level customer service and may support bilingual responsibilities and cross-train with other departments.

Provides visitor services at the Fort Pitt Museum, including admissions and shop transactions, greeting guests, restocking merchandise, answering inquiries, monitoring security systems, and preparing galleries. Performs daily housekeeping and facility support while occasionally assisting with tours, public programs, exhibit fabrication, research, content editing, and events. Requires weekend, holiday, and some evening availability, with physical duties including lifting, bending, walking, and standing.

Provide frontline user support via phone, email, and chat; triage and escalate technical issues; document interactions; maintain support documentation; monitor rollout progress and report recurring issues to leadership.

Provide front-desk customer service: check in patients, receive payments, guide new patient intake, collect urine/saliva drug screens, maintain financial records, coordinate with clinical staff, and perform clerical/logistical support.

Supports developers and customers through tickets and social media channels, resolving account, billing, and product issues. Monitors community sentiment and feedback, manages escalations, maintains brand voice, and coordinates with support, engineering, product, marketing, and community teams. The role requires strong public-facing communication, technical terminology knowledge, autonomy, and efficient performance in a high-volume environment.

Provides client service support to multiple Financial Advisors and serves as a primary contact for Merrill clients. Responsibilities include educating clients on banking and investment offerings, preparing accurate materials, responding to requests, following policies, managing risk, maintaining relationships, identifying referrals, and supporting daily team operations. The role requires strong communication, organization, adaptability, client focus, and proficiency with Microsoft Office and Salesforce.

Process and enter sales/orders into Storis, verify accuracy, handle high-volume inbound calls and counter inquiries, process payments and financing paperwork, maintain files and documentation, provide clerical support, resolve customer questions and complaints, and meet service and accuracy standards.