Top Customer Support Jobs in Pittsburgh, PA

Provide remote product application support for a SaaS healthcare suite: troubleshoot client issues, process inbound calls and emails, create and escalate cases, research solutions, and participate in training to improve product and support processes.

The Product Complaint Coordinator is responsible for receiving, processing, and investigating customer complaints while ensuring compliance with regulatory obligations.

Provide in-person customer support for Flexdrive Express Drive rentals: check-in, assign vehicles, prepare and inspect vehicles, handle returns, maintain lot organization, report issues, and uphold service standards while collaborating with the operations team.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Make outbound and inbound calls to prospective patients, schedule and track assessments, document interactions in Salesforce, coordinate with referral sources and Onboarding Specialists, meet daily/weekly scheduling goals, perform quality assurance calls, and support team huddles and trainings.

Manage workforce planning for a 24/7 contact center: forecast volumes, build schedules in Deputy, monitor attendance and adherence, produce performance reports, identify automation opportunities, and partner with cross-functional teams to support staffing and hiring.

Provide timely, professional responses to borrower servicing inquiries in a call center. Resolve loan and escrow issues, process payments and payoffs, assist with web portal setup, maintain loan records, and meet department SLAs with high customer satisfaction.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

Provide first-line customer support for FlightBridge users: answer calls/emails, resolve booking and ticketing issues (using Sabre GDS), coordinate with airlines/vendors, escalate technical issues, assist onboarding/integrations, maintain CRM records, create templates/scripts, perform QA testing for fixes, and adhere to SLAs.

Provide timely, accurate customer support across phone, in-person, and online channels. Research and resolve routine to complex inquiries, document interactions, educate customers on products/services, identify trends, assist with order/payment/eligibility/claims processes, perform QA testing as needed, and occasionally travel for events or client meetings.