Top Customer Support Jobs in Pittsburgh, PA

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Manage and coach a Patient Support team to meet SLAs and performance targets, oversee queues and workflows, resolve complex escalations, drive process improvements with cross-functional partners, and foster a collaborative team environment.

Provide inbound phone support to customers about account balances, withdrawals, transfers, and trades. Complete paid FINRA licensing (SIE, Series 7, Series 66) during onboarding, work remotely most days with periodic in-center training, then transition to full-time Investor Center customer service while advancing on a wealth management development track.

Provide post-sale customer service and support via phone, chat, or text for business and consumer customers. Resolve routine and some higher-complexity issues, act as liaison with production and distribution when needed, and support walk-in or distribution center customers. Work under moderate supervision using established procedures and support technologies.

Manage Customer Service, Technical Services, and Field Service teams to ensure efficient case management, order processing, installation scheduling, KPI tracking, cross-department communication, and staff development. Drive improvements, ensure policy compliance, and address performance and quality issues to deliver timely customer experiences.

Manage incoming service requests, create and maintain work orders, schedule and dispatch field technicians and installation teams, coordinate with customers and internal teams, monitor open jobs for timely completion, and maintain accurate records in service and scheduling systems to ensure smooth field operations and customer satisfaction.

Provide routine and non-routine client service and transactional support, process account-related transactions, resolve inquiries, escalate complex issues to senior colleagues, perform complex operational tasks, and may review or allocate team work while contributing to team objectives.