Top Operations & Support Jobs in Pittsburgh, PA

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Own the full lifecycle, security, compliance, and support of company endpoints across macOS, Windows, Linux, and mobile devices. Administer UEM and Okta, deliver escalated IT support through Jira Service Management, manage onboarding and offboarding, maintain asset records, enforce endpoint security controls, automate provisioning and triage with AI, and partner with Information Security on audits, access reviews, and least-privilege policies.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Advises prospective and current students on Title IV financial aid, FAFSA completion, loan counseling, eligibility, verification, and payment plans. Reviews and resolves conflicting documentation, prepares financial aid estimates and student packages, uploads records into CampusVue, tracks activities, maintains compliance and accuracy, and coordinates with admissions and campus leadership regarding outstanding requirements.

Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Administer and optimize Salesforce, including configuration, automation, security, integrations, data uploads, testing, and releases. Provide user support, troubleshooting, training, and documentation while meeting SLAs. Partner with business systems teams to implement enhancements, improve scalability, and promote platform adoption. The role requires Salesforce administration experience, certification, integration knowledge, and the ability to apply AI in Salesforce administration.

Provides phone, chat, email, and help desk support to online learners, resolving issues and ensuring positive academic experiences. The role requires meeting contact-center performance metrics, following documented procedures, using multiple support platforms, identifying recurring issues, and collaborating cross-functionally to improve processes and self-service resources. Specialists also support colleagues and maintain internal knowledge resources while demonstrating empathy, professionalism, organization, and strong communication skills.

Owns intake and triage for marketing technology requests, learns marketing tools and data flows, and designs automation workflows with engineers and data scientists. Builds solutions using internal frameworks and low-code tools, tests variable AI outputs, guides user acceptance testing, documents processes, enables marketing teams, and measures business impact. The role connects marketing needs with agentic workflows, integrations, custom applications, and ML-based analysis.

Own the technical systems that convert market signals into revenue pipeline. Build and maintain prediction models, multichannel campaign infrastructure, AI-driven personalization, call intelligence, and signal-to-task workflows. The role requires production coding, applied machine learning, API integrations, SQL, CRM and GTM stack expertise, and practical LLM usage. You will manage live revenue systems, improve attribution and data quality, and balance rapid experimentation with reliability.