Top Operations & Support Jobs in Pittsburgh, PA

Leads Deal Operations and GTM Systems, overseeing quoting, pricing, deal desk, renewals, order-to-contract processes, Salesforce and related technology governance, access controls, integrations, automation, and AI-assisted workflows. Partners with Finance and Sales leadership on GTM execution, cash collections handoffs, bookings accuracy, reconciliations, and operational governance. Manages teams, contractors, systems roadmaps, issue triage, and seller productivity initiatives in a remote U.S. SaaS environment.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Own and improve onboarding, training, and enablement programs for technical data teams. Build scalable systems, resources, and workflows; support recruiting through candidate evaluation and interviews; use AI tools to maintain content and identify training gaps; and measure onboarding, training, and operational outcomes using KPIs and automated tracking. The role partners cross-functionally with data leaders and employees in a fast-growing, ambiguous environment.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Leads cross-functional process improvement initiatives by translating business policies into decision workflows and building, testing, and deploying tools on low-code/no-code platforms. Gathers requirements, creates technical specifications, analyzes operational data, develops performance metrics, evaluates process risks using FMEA, and presents business cases and progress to stakeholders. Requires operations experience, process improvement expertise, analytics skills, and comfort with technical build/test/deploy cycles.

Own the operational workflow supporting Hyperbolic’s go-to-market team, including contract tracking, quote and order form preparation, CRM data quality, customer follow-up, support routing, invoicing coordination, and meeting preparation. The role suits an organized, proactive professional with 0–3 years of experience who is comfortable learning CRM systems, using AI tools to automate repetitive work, and ensuring customer and deal processes move through completion.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Own the end-to-end community experience for MasterClass Executive and Certificates cohorts, including onboarding, engagement, alumni programming, learner support, and retention. Develop community strategy, rituals, playbooks, platforms, automations, and AI-enabled workflows. Manage multiple cohorts, facilitate discussions, support learner leaders and mentors, partner on events, and use engagement insights to improve the learner experience. Requires flexibility for live programming and travel to in-person experiences.

Manage public and in-house training logistics from registration through completion. Responsibilities include handling participant inquiries, administering Arlo courses, processing invoices, managing participant and financial data in Salesforce and other systems, coordinating trainers and accommodations, supporting in-person training logistics, maintaining accurate records, and improving processes. The role requires consistent execution in a high-volume, routine environment, with occasional reporting, vendor coordination, special projects, and phone support.

The Follow Up Specialist position requires eligible U.S. work status and completion of all work within the United States, including Alaska and Hawaii. Compensation is $23 to $27 per hour, with tier placement based on experience, competencies, education, certifications, and qualifications.