Top Operations & Support Jobs in Pittsburgh, PA

Arrange domestic and international corporate travel, including air, hotel, ground transportation, rail, and limousine services. Support multiple client accounts, enforce travel policies, use preferred suppliers, and provide first-level customer and technical support. The role requires expertise in Amadeus, airline ticketing rules, international fares, exchanges and reissues, online booking, customer service, and Microsoft Office. Advisors must maintain accuracy, productivity, professionalism, and strong communication while working independently and collaboratively.

Respond to high-volume customer inquiries by phone, live chat, and email; provide product guidance and technical support across financial offerings. Conduct outbound calls, identify customer needs, troubleshoot issues, recognize experience trends, share insights with leadership, and support teammates. The role requires strong communication, empathy, problem-solving, basic software proficiency, and ideally CRM experience.

Supports restoration and property-management operations by handling customer calls, tracking leads, maintaining records, managing shared inboxes, preparing client updates, and coordinating follow-ups among customers, project managers, and internal teams. The role also assists with compliance activities, lease documentation, property inquiries, and maintenance tracking while ensuring accurate administrative records and timely communication in a remote environment.

Coordinate and govern payment network releases, pricing changes, and production control processes. Manage release planning, testing (UAT/regression), pricing validation, GRC compliance, vendor/dependency tracking, rollback/contingency planning, and post-implementation issue resolution. Maintain audit-ready documentation and operational metrics for release quality and controls.

Support PERGOLUX’s Germany-wide showroom expansion by researching markets and locations, speaking with brokers and operators, building commercial business cases, creating decision scorecards, and developing dashboards, automations, workflows, and AI-enabled tools. The intern will analyze early showroom results, capture lessons, and help create a scalable expansion playbook. The role combines research, commercial analysis, relationship-building, process design, and hands-on execution in German and English, with travel across Germany.

Supports the CEO as a strategic thought partner by managing calendars, meeting preparation, communications, travel, expenses, priorities, and confidential personal logistics. Provides administrative and calendar support to the VP of People and helps operate the New York City office, including procedures, events, amenities, and employee engagement initiatives. Requires strong organization, judgment, discretion, communication, adaptability, and the ability to work onsite in New York City and travel to Connecticut weekly.

Leads Revenue Operations and Business Operations for a B2B SaaS company. Owns revenue planning, forecasting, market segmentation, funnel analytics, GTM resource allocation, lifecycle operations, CRM and data architecture, automation, and AI-enabled internal tools. Manages team leads, establishes commercial governance, improves forecast accuracy and productivity, and partners with executive and cross-functional leaders to create a scalable, data-driven operating system.

Conducts quality assurance evaluations and audits of customer interactions across calls, email, and chat. Analyzes CSAT, DSAT, and quality trends, performs root cause investigations, coaches frontline advisors, and supports process improvements. The role prepares reports, leads case reviews and calibration sessions, ensures compliance with client standards, and presents actionable insights to internal and external stakeholders. Requires Polish and English proficiency and is onsite in Katowice.

Serves as a trusted advisor to business stakeholders, leading discovery, problem definition, requirements development, cross-functional alignment, UAT strategy, post-deployment validation, and change management. Owns domain process maps, business rules, documentation, and AI-assisted workflow governance. Mentors business analysts, improves BA standards, identifies functional opportunities, and supports strategic initiatives involving CRM and data platforms.

Build and lead Roo’s Revenue Operations function, owning the operating model, HubSpot architecture and governance, forecasting, pipeline management, reporting, capacity planning, lead management, and conversion optimization. Partner with Sales, Marketing, Customer Support, Finance, and Data to improve revenue efficiency and predictability. Apply AI to reduce operational work, hire and develop a lean team, and expand RevOps capabilities across the organization.