Top Operations & Support Jobs in Pittsburgh, PA

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Leads IT business relationship management across US and Latin American program offices. Translates operational needs into IT priorities, advises leadership, manages escalations, coordinates initiative rollouts, brokers cross-office knowledge, monitors KPIs and SLAs, and supports service performance, budgeting, asset documentation, audit readiness, and compliance. Requires experience bridging technical and non-technical stakeholders in distributed operations, familiarity with IT service lifecycles and delivery frameworks, strong communication skills, and Spanish proficiency.

Owns Casechek’s revenue operations infrastructure across Sales, Marketing, Customer Success, and Operations. Responsibilities include managing Salesforce and the commercial technology stack, improving lifecycle data, building forecasting and KPI systems, supporting deal desk and contracting, aligning cross-functional processes, analyzing win/loss data, and developing supplier-side revenue operations. The role begins as a hands-on individual contributor and evolves into building a RevOps team.

Provides remote inbound technical support for residential and small-business alarm and home automation customers. Responsibilities include diagnosing issues through guided workflows, explaining troubleshooting steps, resolving problems, de-escalating customer concerns, scheduling onsite technician visits when needed, and promoting virtual or self-service options. The role requires multitasking across systems, accurate documentation, dependable attendance, strong communication, and a private, distraction-free home workspace.

Serves as the primary customer contact, managing inbound and outbound communications, product questions, order status, quotes, campaigns, follow-ups, and issue resolution. Uses HubSpot and ERP systems to document interactions and transactions, coordinates with Sales and internal teams, resolves inquiries, supports customer transitions, identifies recurring pain points, and meets service and customer satisfaction standards.

Analyzes complex business-area needs, documents functional and system requirements, performs data analysis, evaluates project feasibility, and supports solution design, testing, validation, implementation, and release planning. Serves as a liaison between business stakeholders and IT, coordinates project documentation and status reporting, manages vendor relationships, contributes to ROI analysis, and mentors Business Analysts.

Monitors donor replies, moderates content, triages and resolves support tickets, routes escalations, documents recurring issues, and maintains partner avatar videos. Collaborates with operations, customer success, and technical teams to support donor-impacting workflows. Requires strong written communication, sound judgment, attention to detail, organizational skills, comfort with multiple systems, and availability for nonstandard EST shifts and occasional Saturdays.

Own business operations for Payward Services, including partner launch readiness, business planning, leadership reporting, operating cadence, process automation, and strategic cross-functional initiatives. Build repeatable launch processes, integrate new products and acquisitions into operating rhythms, track performance metrics, and improve workflows across Sales, Finance, Product, Engineering, Legal, and Compliance.

Manages insurance claims from intake through resolution, coordinating with internal teams, insurers, adjusters, vendors, and third-party administrators. Reviews documentation, tracks claim status and costs, maintains records, manages shared inbox communications, supports incident reporting in EHS Insight, distributes certificates of insurance, and escalates complex or sensitive claims. The role also assists with insurance reporting, documentation, follow-up, and process improvement.

Own the day-to-day operation and quality of the customer-facing AI support agent, Help Center knowledge base, and AI feedback loop. Manage content taxonomy, verification, retrieval readiness, prompt and behavior tuning, escalation design, failure triage, launch readiness, runbooks, and operational continuity. Measure automation quality, knowledge-gap closure, escalation precision, operability, and partner trust while documenting systems and training backups.