Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead the Collision business segment across multiple brands, owning strategy, P&L, operations, marketing, franchise relations, and talent development. Drive unit growth, franchisee success, insurance partnerships, customer satisfaction, and cross-functional collaboration to scale the business across North America.

Provide advanced second-tier technical support (phone, email, onsite), diagnose complex product issues, conduct onsite and web training, manage cases and status updates, create technical documentation, and identify sales/service opportunities to improve customer experience.

Process employee benefits enrollment requests by reviewing documentation, determining eligibility, resolving issues end-to-end, and maintaining confidentiality. Participate in mandatory virtual training, meet attendance and schedule requirements, and provide accurate data entry and customer service support for a temporary assignment.

Lead billing and payment operations for US and select international markets. Drive strategy and roadmap execution, optimize payment success and reconciliation, manage vendors, mitigate fraud and chargebacks, deliver reporting/insights, and coach a small payments operations team while partnering cross-functionally with Product, Engineering, Finance, and Risk.

Lead Sales Operations for Enterprise and SDR organizations: territory design, forecasting, KPI/reporting, process and workflow optimization, and launch/scale AI/automation for GTM. Partner cross-functionally to build dashboards, improve rep productivity, and drive scalable, data-driven sales processes.

Provide administrative and operational support to the Operations team, including scheduling meetings, updating work requests, formatting documents, assisting with shipping/fulfillment, resolving customer service issues, mitigating risks, and supporting ongoing projects and general office duties to ensure deadlines and team objectives are met.

Lead strategy, delivery, and improvement of enterprise systems supporting property management operations. Build and coach a high-performing systems team, oversee Tier 3 support, manage implementations/migrations/integrations, set KPIs, partner with business leaders, drive change management, mitigate risks, and standardize documentation and processes.

Manage operational and analytical cost-optimization tasks end-to-end. Analyze reports and partner metrics, develop and implement cost-saving strategies, support partners in Bitrix CRM, improve partner processes and tools, and collaborate cross-functionally to increase efficiency.

Administer and maintain IonQ's Salesforce Government Cloud org for federal sales: govern access and compliance, build declarative enhancements, manage data quality and releases, support Salesforce Shield controls and audits, produce reports/dashboards, triage federal requests, lead UAT, and maintain documentation and runbooks.

Manage a portfolio of high-end matchmaking clients through weekly check-ins, compatibility-based matching, coaching, date coordination, follow-ups, and CRM documentation. Support client upgrades and renewals while assisting with profile reviews, recruiting matches, launch events, and light event planning. The role requires exceptional interpersonal skills, organization, conflict resolution, technology proficiency, and at least five years of successful matchmaking experience.