Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Prepare and review mortgage closing documents (conventional, FHA, VA, USDA), ensure regulatory compliance (TRID, RESPA, TILA, Fair Lending), communicate with internal teams and settlement agents, produce and validate Closing Disclosures and fees, maintain closing pipeline and delivery timelines, authorize funding, and handle post-closing corrections and disclosures.

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Provide technical customer support for OPENLANE's platform: troubleshoot hardware/software/network issues, document interactions in Salesforce, coach customers on best practices, escalate complex issues, create training materials, and suggest product improvements to enhance usability and reliability.

Provide administrative and operational support for stop-loss underwriting: intake and review submissions, organize documentation, maintain underwriting systems data, communicate with brokers and partners, track renewals and outstanding items, support audits and compliance, manage inboxes and workflows, and assist with special projects.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Lead cross-functional strategic initiatives to evaluate market expansion, optimize pricing, and improve operational performance. Build dashboards, define metrics, and manage high-priority projects from inception to delivery. Serve as a deployable operator partnering with leadership, data, legal, and vendors to drive alignment and execution.

Provide technical support and end-to-end case management for GE Vernova Monitoring & Diagnostics devices. Troubleshoot and reproduce issues, coordinate with product teams, recommend repairs/upgrades, maintain records in CRM/ERP/quality tools, own tier 3–4 escalations, produce customer case summaries and metrics, and support after-hours/on-call customer needs.

Provide technical support for POS hardware, software, and networking (especially Oracle Simphony); configure and fulfill hardware orders; track inventory and RMAs; perform POS data entry, ticket routing, and documentation; escalate complex merchant issues.

Proofread and perform quality reviews of scoped legal transcripts to ensure accuracy, formatting, and compliance with company standards. Provide feedback and coaching to scopists, collaborate with reporters and team members to resolve issues, track workflow in the proprietary management system, and recommend process improvements to maintain high production quality and meet deadlines.

Assist the IT Director and Senior Admin to enhance and maintain Salesforce Sales/Support Cloud. Configure custom objects, workflows, page layouts, and validations; support integrations, translate business requirements, test changes, and recommend platform improvements.